Mike and I got a joint order of a few things from Ken's Fish and I picked up my stuff Monday night. Well last night I went to install the new light bulb and it was an actinic instead of the 10,000k I ordered.
I doubled checked the invoice and it was ordered correctly. So I called them this morning, first of all it rang once and a real person answered, not some automated crap with a dozen questions. I explained the situation, he looked up the order number, and is sending out the correct part TODAY with a prepaid label to return the incorrect bulb. Took around 3 minutes! GREAT SERVICE KEN'S!!!!
WOW! WHAT SERVICE!!!!
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sskruzr
- NWAAS Treasurer
- Posts: 2457
- Joined: Tue Jun 05, 2007 8:28 pm
- Location: Bella Vista AR
- Contact:
WOW! WHAT SERVICE!!!!
Corey Mohrhauser
NWAAS Treasurer, Auction Chair
One planet, one chance, DO NOT SCREW IT UP
NWAAS Treasurer, Auction Chair
One planet, one chance, DO NOT SCREW IT UP
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tbalan
- Posts: 148
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- Location: Berryville
- Contact:
Re: WOW! WHAT SERVICE!!!!
I've ordered numerous times from ken and each one was super fast and quality stuff. Always has free shipping for over $75.
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mewickham
- NWAAS President
- Posts: 2684
- Joined: Sun Mar 15, 2009 12:50 am
- Location: Rogers, Arkansas
- Contact:
Re: WOW! WHAT SERVICE!!!!
Dang. We didn't order enough for free shipping. I should have added more plastic bags on and we would have gotten it.
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snakeskinner
- Posts: 286
- Joined: Wed Jun 09, 2010 12:21 pm
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Re: WOW! WHAT SERVICE!!!!
yep, flawless ordering and great service.. my only issue was their automated shipping system wouldn't accept any address in my town so I ended up sending the order to my wife's work out of town. stupid automated stuff.... Kyle
Okarche, OK